Privacy Policy
Our contact details
| Name: | 1066 Sales Limited, we also trade as Zest Clothing |
| Address: |
Unit G21 Atlas Industrial Park |
| Telephone Number: | 01424 868007 |
| E-mail: | hello@zestclothing.co.uk |
The type of personal information we collect
We collect and process the following information from customers:
• name
• address
• telephone number
• email address
• account name / user name
• product order history
• gift message text
• email / message information
• IP address and device identifiers
• cookies
• customer service records
• telephone call recordings
We do not store any payment card details however our payment processors may store your details with your consent.
How we get your personal information and why we collect it
We process personal information provided to us directly through our website when you visit, place an order, subscribe to emails or send us a message.
We also receive personal information indirectly from online marketplaces such as Amazon and eBay when you place orders or ask questions through those or similar sites.
We may also receive personal information If you communicate with us through social media, messaging apps or by telephone.
We process your personal information for the following reasons:
• fulfilment of orders
• to keep you informed of your order status
• provision of an account with us
• provision of customer service
• processing of returns
• to communicate with you
• to provide you with a better shopping experience
• to prevent and detect crime
We will share information with payment processors or banks to allow you to pay for orders or for us to provide refunds.
We will share information with delivery services to enable them to deliver or collect your order. This may include the information required to allow them to inform you of your delivery status or to complete a customs declaration for your order.
We may share your data with third parties such as IT service providers, legal services, the police, marketing and advertising companies. Where we do this we will ensure they maintain the security of your data.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Consent. This is where you provide us with information to use for a particular purpose, for example your name and email to subscribe to our newsletter. You are able to remove your consent at any time by contacting us.
(b) Contractual obligation. This is where we process your information to fulfil a contract with you, for example when you place an order with us.
(c) Legitimate interests. This is where we process your information for our own interests or your interests, for example we may process your order data to recommend other products that you may be interested in.
How we store your personal information
Your information is stored securely at sites in the UK and will be stored encrypted.
We keep your basic personal information as long as you remain a customer. We consider you a customer if you have interacted with us in the last three years, you are subscribed to a service we offer or if we have outstanding business with you.
We keep information relating to orders for six years unless it is relevant to an ongoing activity when it may be kept for a longer period.
We keep telephone call recordings for one year unless it is relevant to an ongoing activity when it may be kept for a longer period.
When we no longer need to keep your information we will either dispose of the information by deleting it from our systems or anonymise the data. If we keep information, for example for historical or statistical purposes, then your personal data will be removed so that the data is anonymous and cannot be linked to you.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us using the contact details above if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details above.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk